vsbat Privacy Policy — Your Information Kept Safe

01 Introduction & Purpose

vsbat is a trusted online casino and sports betting platform in Bangladesh. We believe that protecting the privacy of every user's personal information is a fundamental responsibility. This privacy policy ("Policy") explains what information we collect when you use vsbat's website and services, why we collect it, how we use it, and how we keep it secure.

Please read this policy carefully. By using our platform, you will be considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please stop using our services and contact us.

vsbat is always guided by the principles of transparency and fairness. Our platform is secured by SSL encryption technology, which ensures that your information is stored with the highest level of security.

02 Information We Collect

vsbat collects information in several ways. Details are provided below:

2.1 Registration & Identity Information

When you create an account on our platform, we collect the following information:

Full name (Bengali or English)
Date of birth (for age verification — only persons aged 21 or above may register)
Mobile phone number
Email address (if applicable)
National ID card or passport number (for identity verification)

2.2 Financial Transaction Information

We collect financial transaction information for deposits and withdrawals. Payments on vsbat are made via bKash, Nagad, and Rocket. In this regard we collect:

Mobile banking account number
Transaction amount and date
Transaction identification number (Transaction ID)

2.3 Technical Information

When you browse our website, certain technical information is collected automatically:

IP address
Browser and device type
Pages visited and duration
Cookie and session data
Referral source

2.4 Communication Information

If you contact us via live chat or email, a record of that conversation is retained by us. This helps us improve our service quality and resolve disputes.

03 Purpose of Using Information

vsbat uses your information only for the following legitimate purposes:

Account management: To create, verify, and maintain your account.
Identity verification: To prevent unauthorized access and fraud.
Financial transaction processing: To complete deposits and withdrawals securely.
Customer service: To resolve your questions, complaints, and issues.
Security assurance: To detect and prevent fraudulent activity.
Legal compliance: To comply with applicable laws and regulations.
Service improvement: To further improve the platform experience.
Responsible gaming: To identify problematic gaming behavior and provide support.

vsbat never sells your information to third parties or shares it without authorization for marketing purposes.

04 Data Storage & Security

To ensure the security of your information, vsbat has adopted industry-standard technical and organizational measures:

4.1 Encryption Technology

Our entire platform is secured by SSL (Secure Sockets Layer) encryption technology. This means that all information exchanged between your browser and our servers is in encrypted form, making it impossible for third parties to read.

4.2 Restricted Access

Your personal information can only be accessed by authorized staff, and only when it is required for them to carry out their responsibilities. All staff work under strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet applicable legal obligations after that. Once an account is closed and legal requirements are fulfilled, information is securely deleted.

4.4 Security Incidents

Should any data security incident occur, vsbat will address it promptly and, where applicable, notify affected users.

05 Sharing Information with Third Parties

vsbat may share information with third parties in the following limited circumstances:

5.1 Service Providers

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket) and technical support. These service providers operate under our instructions and do not have the right to use your information for their own purposes.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law.

5.3 Fraud Prevention

Relevant information may be shared with the relevant authorities to prevent and investigate fraudulent activity.

Outside these three circumstances, vsbat never provides your personal information to third parties — not to advertisers, marketing agencies, or for any other commercial purpose.

06 Cookie Policy

vsbat uses cookies and similar tracking technologies that improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

Essential cookies: Required for the basic functionality of the site — login sessions, security, and so on.
Functionality cookies: To remember your preferences and settings, such as language selection.
Analytics cookies: To understand how the site is being used, which helps improve the service.

6.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, disabling certain cookies may affect some functionality of the site.

07 Your Rights

As a vsbat user, you have certain important rights over your own information:

Right of access: You can find out what information we hold about you.
Right to rectification: You can request that incorrect or incomplete information be corrected.
Right to erasure: In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations exist.
Right to restrict processing: You can request that the use of your information be limited for specific purposes.
Right to object: You can object to your information being used in a particular way.
Right to data portability: You can request to receive your information in a common format.

If you wish to exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

08 Protection of Minors

vsbat strictly follows a policy of protecting minors. Our platform is for persons aged 21 or above only. We do not knowingly collect any information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and securely delete all collected information. If you have any information on this matter, please let us know.

09 Data Transfers

Your information may be stored and processed on servers located outside Bangladesh. In such cases we ensure that:

Appropriate security measures are maintained in the transfer of information.
The relevant third parties follow standards consistent with this privacy policy.
The level of protection for the information is not reduced under any circumstances.

10 Responsible Gaming & Information

vsbat takes responsible gaming very seriously. We use information about your gaming activity for the following purposes:

To identify problematic gaming patterns and provide timely support.
To implement the limits you set yourself (deposit limits, time limits).
To enforce self-exclusion requests.

This information is not used for any marketing or promotional purpose. For more details, visit our Responsible Gaming page.

11 Policy Changes

vsbat reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

Publish the updated policy on this page.
Make reasonable efforts to notify users of the changes.
Continued use of the platform after changes will be considered consent to the new policy.

We therefore recommend checking this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Live chat: Support available 24/7 in Bengali and English.
Email: [email protected]

Our support team is always here for you and ready to assist with any matter related to your privacy. Your trust and confidence are the most valuable thing to us.